Terms and Conditions
When placing an order with 1stchoicebeds.co.uk you agree to be bound by the terms and conditions set out below. These terms and conditions are relevant to all products and services provided by 1stchoicebeds.co.uk via our website.These terms and conditions do not affect your statutory rights as a customer
1. General
1.1 Each order placed will be contractually binding once your confirmation of order has been received. It is the discretion of the company to accept or decline any order.
1.2 All items are provided with a 1 year manufacturers warranty (in relation to article 8)
1.3 Many items come flat packed and need to be assembled. They are designed so they can be assembled by the reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.
Assembly service can be booked in certain area for £55 pound assembly charges for storage bed
£35 pound assembly without storage bed(normal beds)
1.4 Its critical any existing furniture is also not disposed off or disassembled until the new goods have been delivered as 1stchoicebeds.co.uk will not be liable for any failed deliveries out of its control (in relation to article 6).
2. Cancellation
2.1 If you would like to cancel your order or amend the order please contact 1stchoicebeds.co.uk at least 24 hours prior delivery of the item
2.2 Please allow up to 5-10 Working days for the funds to show in your account from the point of cancellation assuming goods have not been dispatched.
2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £49.00 in order to redeliver the goods.
3. Returns and Exchanges
3.1 You have a 14 day money back no-quibble return from the day you receive the goods. However some provisions apply
3.1.1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged)
3.1.2 Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused.
3.1.3 Defective or incorrect item – if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.
3.1.4 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.
3.1.5 If the item has been damaged by yourselves or from incorrect use of the item, this will breach your warranty and we shall not replace the items
3.1.6 If there is nothing defective or incorrect with the item and you will like to return the item we can arrange a collection for you via our Furniture delivery team at a cost from £59. The cost of receiving the goods, the collection service, will be deducted from your refund. Goods can be returned via your own courier arrangements.
4. Collections
4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however we will try to make it suitable for you.
4.2 If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email or whatsapp or call
4.3 Our courier service will only collect from the communal door and will not collect from any upper floors or below floors i.e. basement
4.4 If you require the courier service to collect from a room in your home we will not be liable for any negligence caused to you or your property. This is at your own accord and risk. 1stchoicebeds.co.uk will not be liable for any damages.
4.5 If damage does occur and you do not oblige to the above policies and open a dispute, we can require a payment for wasted costs for collection
4.6 Once again we remind you that you have a legal obligation to take reasonable care of the products received (all the original packaging is left with you) and if you breach this we have the right to be compensated for the breach
4.7 Allow up to 5-10 days for the funds to be returned from the point of collection.
5. Delivery
5.1 We use a local courier for delivery service to deliver most of our items.
We will confirm the delivery date few days before delivery, contact us on 07400252970 with your order number and postcode
5.2 Some of our items are made to order and come directly from us therefore take 3- 10 working days to be delivered. In very rare cases allow 12 working days
We will contact you to arrange a delivery on most occasions, however it is at their discretion
Rarely they will select a delivery date that is suitable for the courier and shall notify you when it is reasonable for them to deliver.
1stchoicebeds.co.uk shall make all efforts to deliver the order within the time frame that has been requested or confirmed. Moreover we only provide estimates and not guarantees. However for reasons out of our control deliveries may get canceled or may not be delivered and we shall rearrange for you
5.3 To prevent fraudulent transactions, if you would like to change the delivery address you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license or passport copy would suffice for us to change the address
It is at 1stchoicebeds.co.uk discretion to change the address and we have the right to decline to change the address
Once the item is dispatched or routed the address cannot be changed and if you would like to change the address it may incur a charge for redelivery
5.4 If there is any restrictions to access the delivery address, it is your duty to notify us and provide the necessary information
It is your duty to make sure that the delivery to your address is obstruction free
When placing an order with us we do not accept any responsibility to any damage to your property during delivery or negligence caused by the couriers.
We will not be liable for any repairs or costs in relation to all subject matters linked to
We do not offer any service to dispose of old beds or mattresses as well as removing packaging
1stchoicebeds.co.uk will share your delivery details and contact information with its couriers. Our couriers will use your contact information to update you on delivery day and a day before delivery
6. One Year Manufactures Warranty
6.1 With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods. However some exclusions do apply
6.2 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity
6.3 Carrying out your own repairs or attempts to reconstruct any parts.
6.4 Damages through misuse, negligence or third party
6.5 Inability to provide sufficient proof or evidence of the extent of the damage.
6.6 Items assembled on a hard floor.
6.7 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within the one year for a full refund. 1stchoicebeds.co.uk will ONLY replace the parts or product in question. No alternative or different product will be offered. It is to our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns
7. Data Protection and GDPR
We comply with all the statutory requirements of Data Protection Act 1998 as well General Data Protection Regulation and all your personal information is confidential and secure. Your information will never be shared or sold to any third
Any questions? Call us on 07400252970
For dimensions contact us via whatsapp
8. All prices are included taxes